Privacy policy

Last Updated: August 14, 2025

At JuKai Candles, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website, shop with us, or communicate with our team.

Our products are 100% natural and handcrafted using coconut wax, fruit-based fragrances, and safe, eco-friendly materials—but we also apply that same care to how we treat your data.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, billing/shipping address, email address, and phone number.

  • Payment Details: Credit/debit card info, payment confirmation, and transaction records.

  • Account Information: Login details, preferences, and saved settings.

  • Order & Transaction History: Products purchased, returned, or exchanged.

  • Communications: Emails, messages, or calls you send to us.

  • Device & Usage Data: IP address, browser type, and how you interact with our site.

We collect this information directly from you, automatically through your device, from our service providers, and—if applicable—from marketing or affiliate partners.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders (including shipping and returns).

  • Provide customer support and respond to inquiries.

  • Personalize your shopping experience with product recommendations.

  • Send you marketing updates (only if you opt in).

  • Improve our website and services through analytics.

  • Prevent fraud and ensure secure transactions.

  • Comply with legal obligations.

3. Sharing Your Information

We may share your personal information with:

  • Shopify – to power our store, process payments, and manage secure transactions.

  • Service Providers – shipping carriers, payment processors, and IT providers.

  • Marketing Partners – only if you have opted in to receive promotional content.

  • Legal Authorities – if required by law or to protect our business and customers.

We do not sell your personal information.

4. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information.

  • Ask us to delete your data.

  • Correct inaccurate information.

  • Opt out of marketing communications.

  • Request a copy of your data.

You can exercise these rights by contacting us at:
📧 info@jukaicandles.com
📞 +1 (682) 306-4628